Gartner 2014 : Top 10 Strategic Predictions

Top 10 Strategic Predictions:

Digital Business is Driving ‘Big Change’

Gartner analyst, Daryl Plummer

(Thanks Aurora! for the notes)

 

(1)   By 2018, digital business requires 50% less business process workers and 500% more key digital business jobs, compared to traditional models.

Recommendation: IT Leaders – develop new hiring practices to recruit for the new non-traditional IT rules.

(2)   By 2017, a significant disruptive digital business will be launched that was conceived by a computer algorithm.

Recommendation: CIOs must begin to simulate technology-driven transformation options for business.

(3)   By 2018, the total cost of ownership for business operations will be reduced by 30% through smart machines and industrialized services.

 

Recommendation: CIOs must experiment with precursor ‘almost smart machine’ technologies and phantom robotic business process automation.

(4)   By 2020, developed world life expectancy will increase by 0.5 years due to widespread adoption of wireless health monitoring technology.

Recommendation: Business leaders must examine the impact of increased wellness on insurance and employee healthcare costs as a competitive factor.

(5)   By YE16, $2.5 billion in online shopping will be performed exclusively by mobile digital assistants.

Recommendation: Marketing executives must develop marketing techniques that capture the attention of digital assistants as well as people.

(6)   By 2017, U.S. customers’ mobile engagement behaviour will drive U.S. mobile commerce revenue to 50% of U.S. digital commerce revenue.

Recommendation: Mobile marketing teams investigate mobile wallets such as Apple’s Passbook and Google Wallet as consumer interest in mobile commerce and payment grows.

(7)   By 2017, more than half of consumer product and service R&D investments will be redirected to customer experience innovations.

Recommendation: Consumer companies must invest in customer insight through persona and ethnographic research.

(8)   By 2017, nearly 20% of durable goods e-tailers will use 3D printing to create personalized product offerings.

Recommendation: CIOs, product development leaders and business partners – evaluate gaps between the existing ‘as is’ and future ‘to be’ state (process, skills, and technology) surrounding 3D printing.

(9)   By 2018, retail businesses that utilize targeted messaging in combination with internal positioning systems will see a 20% increase in customer visits.

Recommendation: CIOs must help expand good customer data to support real-time offers.
 

      (10) By 2016, 70% of successful digital business models will rely on deliberately unstable processes designed to shift as customer needs shift. CIO need to create an agile, responsive workforce that is accountable, responsive, and supports your organizational liquidity.